Queen of Customer Experience

Turning Customer Support Into Customer Success

Turn your Support Team into a source of revenue and retention

Your customers can be your greatest referral and marketing source, but you have to have incredible customer happiness levels. I can teach you how to hire, train, and scale an incredible Customer Success team that focuses on retention, happiness, and scalability.

Appreciation

Recognition

Training

There is an ART to Customer Happiness. It starts with your company culture, then who you hire, how you train them, and how you treat them. With over 10 years of experience directing large remote support teams that have incredible retention rates, I can help you discover the Art of Customer Happiness.

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Hey there!

I'M ANGEL.

Read my story ➝

I've spent my entire career learning and mastering the ART of Customer Happiness. Working with Executives, Directors, Support Agents, Distributors, and Customers, it's all about how you communicate.

I have over 10 years experience hiring, training, directing, managing, leading, and communicating effectively which has resulted in unheard of success in retention rates and happiness levels in both employees as well as customers!

I have directed and scaled a team from two agents to over 100 agents in under three years and created trainings to help keep consistent levels of customer happiness across the whole team.

I am mother of 4, married to my soul mate for 22 years, I love traveling, relaxing by the fire with a good book, and playing with my kiddos.

"Angel's superpower is her ability to assess support center needs at any moment and from granular to high-level, lead the team to a resolution of immediate needs while mapping out the plan for enduring service standards. She has now proven her ability to add the dimension of remote workers to the strategy."

Terrel Transtrum, owner of Service Quest

"Angel has a unique skill set for companies seeking to create a 5-star customer experience. She knows how to develop a customer service team with supporting technologies that result in HAPPY CUSTOMERS. Her track record is amazing. She also has a strong background in direct selling as well as eCommerce. If you want results, connect with Angel Brockbank!"

Dan Jensen, Owner of Dan Jensen Consulting

"At its peak, Angel was directing and managing our team of 100 people. Angel has an amazing way of studying trends and applying what she has learned for the future. There have been many times Angel has been able to plan ahead based on her experience and how she has seen trends play out in the past. Our team started with her alone and Angel has been able to grow that team into a team of 50-100 people at any given time. She has gone with the ebbs and flows of support and handled each new change in our department with the utmost professionalism.

Angel is loyal almost to a fault. She is passionate about the companies she works for and will give 110%. I strive to be like Angel and often ask myself "what would Angel do?" Angel is extremely organized and detail-oriented. Angel is incredible and I honestly could not say enough wonderful things about her. I am lucky to have worked alongside her for so long.

Angel is one-of-a-kind. In her, you will find a dedicated and level-headed professional. Someone who can stay calm in a storm and think things through logically. She leads a team with confidence and compassion. She is empathetic and business-minded at the same time. I'm not sure how she does it, but she does it with grace. I would recommend Angel to anyone at any time. She is an amazing mentor, manager, director, and friend."