CONSULTING TRAININGS BLOG
DIRECT SELLING ABOUT ME CONTACT ME

BLOG

Top 5 Best Secrets For Directing a Remote Customer Support Team ceo customer happiness customer appreciation customer success teams directing support teams remote customer support team remote teams secrets to remote teams tips for remote teams tricks to remote teams Feb 17, 2023

One of the most common questions that I've gotten is "How do you run a team remotely?" You may have seen my blog earlier about "The Top 5 Reasons to Have a Remote Team" and to me, it's a...

Continue Reading...
How Important is a Good Return Policy? building trust ceo customer happiness customer engagement customer satisfaction customer support manager customer trust customer-focused culture return policy Feb 09, 2023

As a retail company, it's important to have a customer-focused approach. One of the key elements of a customer-focused approach is having a good return policy. A good return policy will...

Continue Reading...
Top 5 Most Important Things A CEO Can Do To Make Their Customers Happier ceo customer happiness customer engagement customer experience customer experience management customer retention customer satisfaction customer service improvement customer success customer support best practices customer support team training customer-focused culture Feb 07, 2023

As a CEO, especially of a start-up, it's easy to focus on the product, on hiring help, on the funding, on everything else except for your customers. Balancing all of the important "squeaky wheels"...

Continue Reading...

Categories

All Categories 1:1s for customer support 1:1s for support agents 1:1s for support managers brilliant jerk building trust ceo customer happiness company culture customer appreciation customer engagement customer experience customer experience management customer happiness customer loyalty customer retention customer satisfaction customer service customer service directors customer service improvement customer service managers customer success customer success teams customer support customer support best practices customer support director customer support directors customer support leaders customer support manager customer support managers customer support team training customer trust customer-focused culture dale carnegie decentralized company decentralized teams directing support teams empathy employee retention support teams healthy leadership leadership impact leadership trust micromanagement one-on-ones for customer support one-on-ones for support teams remote customer support team remote teams remote work retention return policy secrets to remote teams tips for customer support directors tips for remote teams tricks to remote teams trust in workplace user research