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“Try to understand other people’s viewpoints.” -Dale Carnegie brilliant jerk company culture customer experience customer happiness dale carnegie empathy retention Jan 30, 2023

 

My absolute favorite book is Dale Carnegie’s “How to Win Friends and Influence People” Why? Because no college degree can ever make as much of an impact on other’s...

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Five Reasons to Have a Remote Team company culture customer appreciation customer experience customer happiness remote customer support team remote teams Jan 25, 2023

 Ever since Covid, remote support teams have become increasingly popular as more companies move towards remote work. My remote team started back in 2014, so while everyone else was trying...

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Creating a Culture of Customer Happiness company culture customer appreciation customer experience customer happiness customer service customer success customer support Jan 20, 2023

 

The most important things you can do for your business is focus on your Customer's happiness. When you focus on this, you will end up with a solid product or service, and have...

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All Categories 1:1s for customer support 1:1s for support agents 1:1s for support managers brilliant jerk building trust ceo customer happiness company culture customer appreciation customer engagement customer experience customer experience management customer happiness customer loyalty customer retention customer satisfaction customer service customer service directors customer service improvement customer service managers customer success customer success teams customer support customer support best practices customer support director customer support directors customer support leaders customer support manager customer support managers customer support team training customer trust customer-focused culture dale carnegie decentralized company decentralized teams directing support teams empathy employee retention support teams healthy leadership leadership impact leadership trust micromanagement one-on-ones for customer support one-on-ones for support teams remote customer support team remote teams remote work retention return policy secrets to remote teams tips for customer support directors tips for remote teams tricks to remote teams trust in workplace user research