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As a Customer Support Director, your team's success is crucial to the success of your company. In order to ensure that your team is functioning at its best, it's important to hold regular...
As a CEO, especially of a start-up, it's easy to focus on the product, on hiring help, on the funding, on everything else except for your customers. Balancing all of the important "squeaky wheels"...
My absolute favorite book is Dale Carnegie’s “How to Win Friends and Influence People” Why? Because no college degree can ever make as much of an impact on other’s...
Ever since Covid, remote support teams have become increasingly popular as more companies move towards remote work. My remote team started back in 2014, so while everyone else was trying...
What’s the difference between Customer Service and Customer Experience?
While they are related, they are very distinct concepts. Both are important for any business and play a...
The most important things you can do for your business is focus on your Customer's happiness. When you focus on this, you will end up with a solid product or service, and have...
