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What is Customer Success? customer happiness customer loyalty customer service customer success customer support Jan 23, 2023

Customer service and customer success are two important aspects of any business, but they have different goals and responsibilities and often times different teams oversee them entirely.

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All Categories 1:1s for customer support 1:1s for support agents 1:1s for support managers brilliant jerk building trust ceo customer happiness company culture customer appreciation customer engagement customer experience customer experience management customer happiness customer loyalty customer retention customer satisfaction customer service customer service directors customer service improvement customer service managers customer success customer success teams customer support customer support best practices customer support director customer support directors customer support leaders customer support manager customer support managers customer support team training customer trust customer-focused culture dale carnegie decentralized company decentralized teams directing support teams empathy employee retention support teams healthy leadership leadership impact leadership trust micromanagement one-on-ones for customer support one-on-ones for support teams remote customer support team remote teams remote work retention return policy secrets to remote teams tips for customer support directors tips for remote teams tricks to remote teams trust in workplace user research