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Leadership Beyond Micromanagement – Letting Others Shine customer support leaders healthy leadership leadership impact leadership trust micromanagement trust in workplace Oct 01, 2024

 "The best leaders are those most interested in surrounding themselves with assistants and associates smarter than they are. They are frank in admitting this and are willing to pay for such talents."
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A letter to all Customer Service Directors customer service directors customer service managers customer support directors customer support leaders customer support managers leadership impact Mar 10, 2023

Dear Customer Service Directors,

Your role is vital to the success of any company, and the impact you have on the lives of your customers and employees cannot be overstated. As the leader of your tea...

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All Categories 1:1s for customer support 1:1s for support agents 1:1s for support managers brilliant jerk building trust ceo customer happiness company culture customer appreciation customer engagement customer experience customer experience management customer happiness customer loyalty customer retention customer satisfaction customer service customer service directors customer service improvement customer service managers customer success customer success teams customer support customer support best practices customer support director customer support directors customer support leaders customer support manager customer support managers customer support team training customer trust customer-focused culture dale carnegie decentralized company decentralized teams directing support teams empathy employee retention support teams healthy leadership leadership impact leadership trust micromanagement one-on-ones for customer support one-on-ones for support teams remote customer support team remote teams remote work retention return policy secrets to remote teams tips for customer support directors tips for remote teams tricks to remote teams trust in workplace user research