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The Importance of Face-to-Face One-on-Ones in Customer Support Teams 1:1s for customer support 1:1s for support agents 1:1s for support managers customer experience customer experience management customer happiness customer support director customer support manager employee retention support teams one-on-ones for customer support one-on-ones for support teams tips for customer support directors Mar 06, 2023

As a Customer Support Director, your team's success is crucial to the success of your company. In order to ensure that your team is functioning at its best, it's important to hold regular...

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How Important is a Good Return Policy? building trust ceo customer happiness customer engagement customer satisfaction customer support manager customer trust customer-focused culture return policy Feb 09, 2023

As a retail company, it's important to have a customer-focused approach. One of the key elements of a customer-focused approach is having a good return policy. A good return policy will...

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All Categories 1:1s for customer support 1:1s for support agents 1:1s for support managers brilliant jerk building trust ceo customer happiness company culture customer appreciation customer engagement customer experience customer experience management customer happiness customer loyalty customer retention customer satisfaction customer service customer service directors customer service improvement customer service managers customer success customer success teams customer support customer support best practices customer support director customer support directors customer support leaders customer support manager customer support managers customer support team training customer trust customer-focused culture dale carnegie decentralized company decentralized teams directing support teams empathy employee retention support teams healthy leadership leadership impact leadership trust micromanagement one-on-ones for customer support one-on-ones for support teams remote customer support team remote teams remote work retention return policy secrets to remote teams tips for customer support directors tips for remote teams tricks to remote teams trust in workplace user research